If you want to dispute a transaction because you did not receive the goods or service promised by the merchant, here are the steps to take:
- Fill out this form and make sure you select "I want to submit a dispute or fraud claim"
- Please give as much detail as possible and attach any relevant documents and receipts
- From there, our team will conduct an investigation on the transaction(s) and aim to have the funds returned to you within 90 days of the claim
If you have any questions, please contact us!
- Email us at firstname.lastname@example.org
- Call us at 1-833-MYWINGO (699-4646)
- Start an in-app chat and select "Chat with an agent"
We want to ensure your transactions are safe and protected. All of your transactions are protected under Visa's Zero Liability Policy*. You can read more about it here.
*Visa Zero Liability policy covers U.S.-issued cards only and does not apply to ATM transactions, PIN transactions not processed by Visa, or certain commercial card transactions. Cardholder must notify issuer promptly of any unauthorized use. Consult issuer for additional details or visit www.visa.com/security