If you want to dispute a transaction because you did not receive the goods or service promised by the merchant, here are the steps to take:
- Reach out to our customer service via email or phone
- We'll ask you a few quick questions about the transaction(s) you want to dispute
- From there, our team will conduct an investigation on the transaction(s) and aim to have the funds returned to you within 90 days of the claim
We want to ensure your transactions are safe and protected. All of your transactions are protected under Visa's Zero Liability Policy*. You can read more about it here.
*Visa Zero Liability policy covers U.S.-issued cards only and does not apply to ATM transactions, PIN transactions not processed by Visa, or certain commercial card transactions. Cardholder must notify issuer promptly of any unauthorized use. Consult issuer for additional details or visit www.visa.com/security