If you were asked to submit your ID to us, it is because we weren't able to verify your identity using the name, date of birth, address and/or SSN you signed up with.
We are a banking provider and need to follow consumer identification regulations to ensure that we verify the identity of all legal adults who have the ability to send and receive funds.
You'll receive an email from us to upload your ID. To get your Wingocard account fully set up, we need you to upload one of the following documents:
- Valid U.S. Driver’s License
- Valid U.S. Passport
- Valid U.S. Identification Card
The information on your ID must match the name, date of birth, and address we have on file for you. They also must be valid and not have expired.
To upload your ID, see the email we sent you, which contains a unique URL.
After you upload a picture of your ID document, our team will review the submission within 24 hours. Our goal is to verify you as fast as we can. Once we do that, your Wingocard account will be set up and you will be able to fully access it.
If you aren’t able to access your Wingocard account within 24 hours of submitting your ID document, please try uploading it again and/or reach out to our team at firstname.lastname@example.org.