We want to ensure your transactions are safe and protected. All of your transactions are protected under Visa's Zero Liability Policy*. You can read more about it here.
If you notice a fraudulent transaction, here are the steps to take:
- Reach out to our Customer Service team as soon as possible
- Request to cancel your card. We will issue you a new one.
- Answer a few quick questions, detailing the transaction(s) in question
- From there, our team will conduct an investigation on the transaction(s) and aim to have the funds returned to you within 90 days of the claim
Call us at 1-833-MYWINGO (699-4646) or email firstname.lastname@example.org
*Visa Zero Liability policy covers U.S.-issued cards only and does not apply to ATM transactions, PIN transactions not processed by Visa, or certain commercial card transactions. Cardholder must notify issuer promptly of any unauthorized use. Consult issuer for additional details or visit www.visa.com/security